Chicagoland SIA Blog

If you surveyed your customers, what would they say about your agency and the level of customer service you provide? Customer service is an important part of any business and plays a large role in creating loyal customers. An insurance agent who provides great customer service is much more likely to have loyal customers who purchase additional types of coverage and recommend him or her to other people. On the other hand, the effects of bad customer service can be significant. Here’s why:

It’s a fact: Spending a lot of time in front of screens is hard on your eyes. Yet research shows that Americans spend at least 50% of each day looking at screens — computers, smart phones, televisions, tablets and other electronic devices. How can you keep your eyes happy and healthy with all of this screen time? Here are some tips:

As COVID-19 continues to disrupt traditional ways of doing business, telecommuting has grown in popularity. Yet having employees working at home can definitely change things from a commercial insurance perspective.

Are you attending a virtual conference this year? Surveys show that most conferences and events nationwide this year will occur virtually at least through the third quarter. That’s why we wanted to share with you some simple ways you can get the most out of your virtual conference experience.

Did you know that cybercrime has now surpassed illegal drug trafficking as a criminal moneymaker? It’s true. That’s why it’s critical to know how to protect yourself while you’re using your computer, on and offline. Here are some important tips designed to keep you and your data safe:

We all know we should be using strong passwords. But studies show that many of us are still using passwords like ’123456.’ That was the most-used password nationwide last year, followed by ‘password,’ ’123456789,’ ’12345678′ and ’12345′. Rounding out the top 10: ’111111,’ ’1234567,’ sunshine,’ ‘qwerty,’ and ‘iloveyou’. Chances are, even if your password skills are much better than average, they could still use some improvement. That’s why we wanted to share with you four simple steps to a stronger password.

In the insurance business, there are a lot of things you don’t have control over — market conditions, what your competitors are doing and the economy, for example. But you do have control over what type of working environment you can offer your agency’s employees.

Feedback is critically important in any business because it helps employees identify areas in which they need to improve and to develop their skills. It’s especially important in the insurance business, where agents need guidance and support to succeed. Yet providing face-to-face feedback remains one of the most challenging aspects of managing other people.

It’s New Year’s Resolution time! What are your agency’s goals for the new year? Here are some ideas for helping your agency to grow and succeed in 2021:

How many Zoom meetings do you participate in each week? Probably more than you used to. The use of Zoom and other video conferencing technology has skyrocketed during the global pandemic as a way to help prevent the spread of COVID-19 and as many businesses adapt to remote work. Unfortunately, all of those video calls can lead to “Zoom fatigue.”