Chicagoland SIA Blog

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Agency Development

Three qualities of successful leadership

Running an insurance agency is no small feat. If you ask the U.S. Small Business Administration, they’ll tell you that one-third of all new companies fail in the first two years. Half of all new businesses make it four years, and only 40 percent survive for six years or more. So how do businesses survive? And more importantly, how do they thrive? A recent study by Gallup found that a business’s ability to make it over the hump has much to do with leadership. Although there are numerous factors that influence success, Gallup found that the quality of an organization’s leadership has more to do with its longevity than any other factor. In its research, Gallup has found that companies that survive over the long term have leaders that share the following key characteristics:

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Are you growing your business network?

You know that meeting and networking with new people can help you grow your company. And in a day and age where we can connect online and in-person with virtually anyone, the possibilities to make important connections are endless. Are you effectively growing and leveraging your business network? Here are five great ways to use networking as a business development tool:

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Is your agency providing top-notch customer service?

If you surveyed your customers, what would they say about your agency and the level of customer service you provide? Customer service is an important part of any business and plays a large role in creating loyal customers. An insurance agent who provides great customer service is much more likely to have loyal customers who purchase additional types of coverage and recommend him or her to other people. On the other hand, the effects of bad customer service can be significant. Here’s why:

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