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Amanda Yaniz is the Director of Marketing at Chicagoland SIA, where she helps independent insurance agencies grow through strategic branding, education, and clear communication. With a degree in fine arts and literature, she brings a creative perspective to the insurance industry. Outside of work, Amanda enjoys crafting, crocheting, reading, and creating art.
In a relationship-driven business, saying "no" can feel counterintuitive, especially for independent agents who pride themselves on finding a way to say "yes." But not every prospect is worth the pursuit, and some clients cost far more than they're worth.
When your agency only has a few people, every team member matters. If someone leaves, it's not just a hiring headache, it can mean lost clients, missed opportunities, and months of rebuilding. But keeping great people isn't only about offering bigger paychecks. For small agencies, loyalty often comes from flexibility, growth, and simply feeling appreciated.
AI tools like ChatGPT, Gemini, and Perplexity are changing the way people find information. Instead of typing questions into Google, more users are asking AI for answers. That shift has some independent insurance agents wondering: is SEO and content marketing still worth it?
Data is the lifeblood of your agency. Protecting it is not just a tech issue; it is brand protection and regulatory compliance rolled into one. A single breach or bad data entry can cost clients, trigger fines, and tarnish hard-earned trust. The good news is that even a two-person shop can build an ironclad data culture without a six-figure IT budget. Follow these five habits to keep mistakes at zero and confidence sky-high.
Research consistently shows that even a small increase in client retention, as little as 5 percent, can drive profit growth of 25 to 95 percent. Renewal dollars often provide a much higher return than new-business dollars, especially when you consider the marketing spend and staff time required to bring in new clients. A practical, relationship-first retention strategy remains one of the most efficient and reliable ways to grow your agency.
Paid advertising can feel like a leap, especially for independent agencies that are already balancing limited time and resources. But with the right preparation and a strategic approach, paid ads can help you generate leads, increase brand awareness, and grow your book of business efficiently.
Hiring in a small agency isn’t just time-consuming. It can feel downright personal. You’re bringing someone into your daily routine, your client relationships, and your reputation. And when you’re already wearing ten hats, the hiring process can quickly become overwhelming.
June marks the halfway point of the year and with it comes a built-in opportunity to pause, reflect, and adjust. For independent insurance agencies, this is the perfect time to evaluate progress toward your 2025 goals and make small but strategic changes that can position you for a strong finish.
Your agency’s logo and brand colors are more than creative choices. They’re your first impression, a key part of your reputation, and one of the strongest tools you have to communicate who you are before a client even speaks to you.
Starting your own insurance agency is a major step. Getting the word out can feel like a whole separate full-time job. Social media is one of the best tools available to new agencies because it’s free, flexible, and helps you build trust right from the start.
