Chicagoland SIA Blog

We all know how important it is to provide extraordinary customer service. But have you ever considered how vital it is that you and your agency employees answer the phone warmly and professionally?

Did you know your job may be killing you? Maybe not literally killing you, but stress in the workplace can have all sorts of unwanted effects on all our lives including sleep disturbances, high blood pressure, headaches, stomach problems and even cardiovascular disease. The effect of workplace stress is very real—a study by Harvard University found that nearly 120,000 deaths annually are attributed to workplace stress. Billions of dollars are spent on healthcare each year as a result of stress in the workplace. As an agency manager/owner, it is in the best interest of you and your employees to take the initiative in reducing workplace stress.

What do the most successful insurance agencies have in common? Is it great marketing or advertising campaigns? Could it be the most up-to-date computers and software? No, it is none of these things. All insurance agencies that enjoy great success have this one thing in common—they know how to find and keep the best and most talented employees.