In the early 20th century, construction relied on solid concrete blocks weighing more than 100 pounds each. They were difficult to lift, hard to transport, and cumbersome to stack. Builders needed a solution that would make construction faster, safer, and more efficient. The answer came in the form of the hollow concreate bricks (we often call them cinderblocks). By removing unnecessary material, Harmon S. Palmer created the foundation for what would become a mass-produced, uniform block weighing about 30 pounds. Lighter, easier to handle, structurally stronger, better insulated, and built to last, this new concrete block proved that removing what is not essential can create something more powerful and efficient.
Independent agency owners can learn from this same principle. Many of us feel like we are carrying a 100-pound block every day. Client calls, renewals, marketing, compliance, administrative tasks, and more all pile up. The result is stress, fatigue, and a sense of being stuck in a never-ending cycle.
So, what lessons can we take from this?
Just as the concrete brick removed excess material, agencies can benefit from removing tasks and processes that do not drive growth or client satisfaction.
The strength of a concrete brick comes from its design, not its bulk. Your agency works the same way.
Concrete bricks last because they are intentionally designed to bear the weight. Agencies last for the same reason.
Feeling overwhelmed does not mean you are failing. It may mean you are carrying the weight of a 100-pound block. By simplifying, focusing on what truly matters, and using intentional systems, you can create an agency that is lighter, stronger, and built to endure. The strongest structures are not those that carry the most weight but those that are designed to last. Independent agency owners can take the same approach, making their work more manageable, their impact greater, and their business stronger for the long term.